Privacy policy

1Data controller

The data controller is Dental Suite Karlín (Dejvice Dent s.r.o.), registered office Lyčkovo náměstí 472/8, Prague 8 — Karlín, Company ID 04125126 (the “Controller”).

Contact:
Phone: +420 774 541 475
E-mail: dentalsuitekarlin@gmail.com

2What data we process

As part of our work we process the following personal data:

• Identification: first name, surname, date of birth, personal/insurance number.
• Contact details: address, phone, e-mail.
• Health data necessary for diagnosis and the provision of care.
• Booking data: appointment dates, changes and cancellations.
• Billing data: where a tax document is issued.

3Purposes of processing

• Provision of medical services and maintenance of medical records (Act No. 372/2011 Sb.).
• Managing bookings and patient communication (phone, e-mail, online form).
• Issuing accounting documents and meeting tax obligations.
• Compliance with other legal obligations.

4Legal basis

• compliance with a legal obligation,
• performance of a contract (the booked service),
• legitimate interest (protecting the Controller’s rights, e.g. in debt recovery),
• patient consent (e.g. reminders or service announcements, where the patient opts in).

5Sources of data

• Directly from patients during registration, booking, or the provision of care.
• From health insurers, where necessary to cover the cost of care.
• From other healthcare providers when records are transferred, with consent or under legal obligation.

6Retention period

• Medical records: per Act No. 372/2011 Sb., at least 10 years from the most recent care.
• Accounting documents: 10 years per the Accounting Act.
• Booking contact details: until the appointment is held or cancelled, and at most 1 year.

7Who has access

• Practice clinical staff (dentists, hygienists, nurses, reception).
• IT, payment gateway and accounting providers — always under a data processing agreement.
• Public authorities (insurers, courts, police) — only to the extent set by law.

8Your rights

You have the right to:

• request access to your personal data,
• request correction of inaccurate data,
• request restriction of processing,
• object to processing,
• request erasure, where this does not conflict with the practice’s legal obligations,
• lodge a complaint with the Czech Office for Personal Data Protection.

9Security

We protect personal data through organisational and technical measures that prevent misuse, loss, or unauthorised access.

10Contact

For any questions about personal data, contact us at dentalsuitekarlin@gmail.com or in writing at our registered office.